Ben Fuller Posted September 1, 2006 Share Posted September 1, 2006 Just wanted to let the community know about the superior warranty work provided to me by Epic. Short form is that paddle hung up after over a year of use. I managed to mangle it pretty badly in trying to take it apart. Contacted Epic. Took some time and I did not push it as I figured that it was well past the warranty date. They said send it along even though it was out of warranty, and I had made the situation worse. I had no expectations.Paddle is now back, with mostly new parts: only one blade was savagable. No cost to me. Just finished dayglo orange taping the new blade and got reflective tape on the shaft. If you see it on the water give me a shout, you'd be welcome to try it out.This all in the middle of moving production to China and getting a new model out the door which I look forward to seeing. These folks really stand behind their products and work to make things right. Bravo Zulu. Quote Link to comment Share on other sites More sharing options...
djlewis Posted September 1, 2006 Share Posted September 1, 2006 Seems like Epic had quite a few problems with paddles getting stuck together. I've been witness to two such before yours. With one of them, we tried to pull it apart by tying one end to a truck and the other to a tree and pulling with the truck. Yup... broke the rope! I hope Epic has fixed the problem with more recent paddles. Since yours sat on the shelf for a year, it was probably of an older vintage, before any fixes.Not to detract from Epic's customer service. But given that it is/was obviously a design and/or manufacturing defect that renders an $x00 paddle pretty useless, what choice did they have but to replace failed units?--David. Quote Link to comment Share on other sites More sharing options...
Ben Fuller Posted September 1, 2006 Author Share Posted September 1, 2006 Warranty stated that it was for a year and I had used the paddle hard for over a year before it locked. And I had broken it so badly in getting trying to get it apart that there was only one blade that could get salvaged. I delayed in sending it back as I figured it was out of warranty and was pleasantly surprised. In the second and current generation of paddles problem seems to have been solved.My point was that when manufacturers will look at the out of warranty date and say sorry.... e.g. Magellan with a GPS that leaked on me, these folks didn't. Quote Link to comment Share on other sites More sharing options...
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